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About the firm

Advisory built on architecture, delivery, and discipline.

Six Sigma IT Consulting Service, LLC is the practice of Christopher S. Wilson — a strategist and delivery leader who helps executive teams turn technology ambition into operating reality.

Christopher S. Wilson, principal of Six Sigma IT Consulting Service

The principal

Christopher S. Wilson advises CIOs and executive teams at the point where strategy meets execution — architecting enterprise technology direction, then leading the programs that deliver it. His work pairs a strategist's view of the operating model with a practitioner's command of delivery discipline.

Across his career he has led enterprise architecture initiatives and complex technology programs, guiding organizations through platform modernization, governance design, and operational improvement. The throughline is consistent: rigorous analysis, transparent communication, and measurable results.

He holds a Master of Science in Information Systems from Florida International University and carries the certifications that anchor the firm's method — PMP for delivery, TOGAF for architecture, and Lean Six Sigma Green Belt for process rigor.

Credentials

M.Sc.

Master of Science

Advanced graduate study underpinning the analytical foundation of every engagement.

PMP

Project Management Professional

Globally recognized standard for planning, executing, and closing projects with discipline.

TOGAF

The Open Group Architecture Framework

The industry-standard method for designing, governing, and evolving enterprise architecture.

LSSGB

Lean Six Sigma Green Belt

Data-driven process improvement methodology applied to technology and business operations.

Licenses & certifications

Current credentials across delivery, architecture, agile practice, and service management.

2023

Salesforce Certified Associate

Salesforce

2021

ITIL Foundations Certification

2020

Lean Six Sigma Green Belt

2017

SAFe Agile — PM/PO

2016

TOGAF Level 1 & 2

The Open Group

2012

Certified Scrum Master

2008

PMP

Project Management Institute

Career history

Twenty-five years of IT leadership in the energy and utilities industry — from contact center operations to enterprise Salesforce architecture at one of the nation's largest clean energy providers. Compiled from Christopher's professional resume.

Impact at a glance

$70MM

Salesforce CoE value delivered across business units

$32MM

Omnichannel contact center transformation led

82%

Automated containment of 22.5M+ annual calls

25+ yrs

In energy & utilities IT leadership

  1. Sep 2024 – Present

    VP of Business Development — Energy & Utilities

    Eyecast Inc.

    • Established a strategic partnership with the world's largest clean energy company through executive-level relationship management.
    • Built a systems integrator relationship with a Fortune 200 IT enterprise, driving approximately $15MM in renewed service contracts.
    • Led resolution of Critical Infrastructure Protection (CIP) cybersecurity concerns, protecting a key network integration deal.

  2. Mar 2024 – Sep 2024

    Chief Executive Officer

    Six Sigma IT Consulting Services LLC

    • Founded and led an IT consulting practice; negotiated software license and patent infringement agreements at roughly $2MM valuation.
    • Built a strategic alliance expanding the firm into a new vertical.

  3. Jun 2020 – Mar 2024

    Principal Architect & Product Owner, Salesforce Program

    NextEra Energy Inc. (Florida Power & Light)

    • Master Architect and Product Owner for FPL's Salesforce program; led application replatforming across the enterprise.
    • Founded and chaired the Salesforce Center of Excellence, governing architecture standards enterprise-wide.
    • Owned governance for cybersecurity, data privacy, SOX compliance, and business continuity on the platform.

  4. Jun 2016 – Jun 2020

    Innovation Leader, Emerging & Disruptive Technologies

    NextEra Energy Inc. (Florida Power & Light)

    • Managed a Miami innovation center; advised on AI, machine learning, virtual assistants, robotics, and process mining.
    • Delivered FPL's first Virtual Analyst solution, now live on FPL.com.
    • Led design and construction of FPL's 30,000 sq. ft. Agile employee space.

  5. Jun 2013 – Mar 2016

    IT Architecture Lead, Contact Center Transformation

    NextEra Energy Inc. (Florida Power & Light)

    • Led IT strategy for a $32MM transformation of FPL's 1,200-seat contact center into an omnichannel model.
    • Lead Architect for the Avaya-to-Cisco migration and the first omnichannel contact center applications.
    • Drove automation and IVR to 82% containment of 22.5M+ annual calls, cutting staffing needs by more than half.

  6. Mar 2011 – Jun 2013

    IT Program Manager & PMO Lead, Contact Center Portfolio

    NextEra Energy Inc. (Florida Power & Light)

    • Managed an $11MM annual budget across FPL's four contact centers.
    • Led a team of five project managers with matrixed teams of five to eight members each.

  7. Jun 2006 – Jan 2011

    IT Project Manager — Information Management

    Florida Power & Light Company

    • Senior Technical Project Manager for a $10MM overhaul of FPL's 24x7 contact center technologies.
    • Built FPL's contact center at Florida International University, creating an FPL employment pipeline.

  8. May 2000 – Jun 2006

    Senior Business Systems Analyst / Project Manager

    Florida Power & Light Company

    • Led a 15-person IT team on a $4MM operational budget supporting contact center technologies.
    • Managed the ACD upgrade and CRM web application, a $4MM lifecycle initiative.

FIU thought leadership

Christopher serves Florida International University's College of Business as a member of the ATOM Think Tank Advisory Board, supporting the Information Systems program and the next generation of technology leaders.

FIU College of Business

Christopher Wilson — ATOM Think Tank Advisory Board

Official advisory board profile at FIU: IT Principal Architect and Innovation Leader with more than 30 years in the energy and utilities industry, including leading the FIU call center implementation that has connected students to real-world business experience for over a decade.

Read the profile

FIU News

AI 305 Conference spotlights FIU's role in Miami's AI revolution

Coverage of FIU Business's inaugural AI 305 conference, which brought together industry leaders from Meta, Amazon Web Services, and Google to explore artificial intelligence's transformation of business, healthcare, and education across South Florida.

Read the profile

How engagements work

A deliberately simple operating model — senior attention from first conversation to final deliverable.

  1. 01

    Advise directly

    You work with the principal, not a rotation of associates. Every recommendation carries his name and judgment.

  2. 02

    Diagnose before prescribing

    Engagements begin with rigorous assessment — of architecture, delivery capability, and operating context — before any roadmap is drawn.

  3. 03

    Deliver in increments

    Value lands in measured stages, with clear checkpoints so leadership always sees progress against the plan.

Start the conversation.

A brief consultation is the fastest way to find out whether the fit is right — for both sides.

Schedule a consultation